winplus Privacy Policy
Clear, plain-language information on how winplus collects, uses, stores, and protects the personal data of Filipino players — and what rights you have over that data at any time.
What We Collect and Why
1. Information We Collect
When you register for a winplus account, we collect basic personal information including your full name, date of birth, email address, and mobile number. We also collect your preferred payment method details and, where required for age and identity verification, a copy of a government-issued ID such as a Philippine passport, driver's licence, or SSS card. During your use of the platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs. This data helps us ensure the platform works correctly on the wide range of mobile and desktop devices used by Filipino players across the country. We only collect information that is genuinely necessary to operate the platform safely and in compliance with applicable Philippine laws and regulations.
2. How We Use Your Data
Your personal data is used primarily to create and manage your winplus account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with anti-money-laundering requirements. We also use your data to personalise your experience on the platform, such as surfacing relevant promotions on the Latest Promotions page based on the games and sports you engage with most. Technical and usage data helps our engineering team identify and resolve performance issues so that the platform remains fast and stable on Philippine mobile networks. If you opt in to marketing communications, we may send you platform updates and promotional offers by email or SMS — you can withdraw this consent at any time through your account settings. We do not use your data for any purpose beyond what is described in this Privacy Policy, and we never sell your personal information to third parties.
3. Data Sharing
winplus does not sell, rent, or trade your personal data to external marketing companies or data brokers under any circumstances. We may share limited data with trusted service providers who support the operation of the platform, such as payment processors that handle PHP transactions, identity verification partners, and cloud infrastructure providers — all of whom are contractually required to handle your data securely and only for the specific purpose we engaged them. Where required by Philippine law, a court order, or a directive from the relevant regulatory authority, we may disclose account-related data to the appropriate government body. Any such disclosure will be limited strictly to what is legally required. We require all third-party partners to maintain data protection standards that are at least equivalent to those we apply internally.
4. Data Retention
We retain your personal data for as long as your winplus account remains active and for a reasonable period afterwards as required by Philippine financial regulations and anti-money-laundering laws. Transaction records are typically retained for a minimum of five years from the date of the transaction in line with applicable legal requirements. If you request account closure, we will deactivate your account promptly and begin the process of anonymising or deleting personal data that is no longer required for legal or regulatory purposes. Some residual data, such as transaction logs and identity verification records, may be retained for a longer period solely to comply with legal obligations. You may contact our support team to request details of how long specific categories of your data are held.
5. Security Measures
winplus uses industry-standard security protocols to protect your personal data, including TLS encryption for all data transmitted between your device and our servers. Access to personal data within the organisation is restricted on a need-to-know basis, and all staff with access to player data undergo regular data protection training. We conduct periodic security reviews and vulnerability assessments to keep our systems up to date against emerging threats. Payment data is handled through certified payment processors and is never stored in plain text on our servers. While we take every reasonable precaution to safeguard your information, no system is entirely immune to risk — if you suspect any unauthorised access to your account, please contact our support team immediately.
6. Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have a number of rights in relation to the personal data we hold about you. These include the right to be informed about what data we hold and how it is used, the right to access a copy of your data, the right to correct inaccurate information, and the right to request deletion of data that is no longer necessary for the purpose it was collected. You also have the right to object to the processing of your data in certain circumstances and to lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, please contact our support team at support at winplus.bio and we will respond within the timeframe required by Philippine law. We are committed to making this process straightforward and respectful for every Filipino player on our platform.
7. Cookies and Tracking
winplus uses essential cookies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions on both mobile and desktop devices. We do not use third-party advertising cookies or behavioural tracking technologies that share your data with external advertising networks. Analytics cookies we use are first-party only and help us understand how players navigate the platform so we can improve the overall experience. You can manage cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to access certain features of the platform. We do not serve interest-based advertisements and do not participate in cross-site tracking programmes.
8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our platform, applicable Philippine regulations, or best practices in data protection. When we make material changes, we will notify registered users via the platform or by email to the address associated with your account. The date of the most recent revision will always be displayed at the top of this page so you can easily identify when changes were made. Your continued use of the winplus platform after any update constitutes your acceptance of the revised policy. If you have questions about any change, you are welcome to contact us before continuing to use the platform.
9. Contact Our Data Protection Team
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, you can reach the winplus data protection team at support at winplus.bio. We aim to acknowledge all data-related queries within two business days and to resolve them fully within the timeframe prescribed by Philippine law. For general account and platform questions, the FAQ page covers the most common topics raised by Filipino players. You can also review our Terms and Conditions for the full rules governing use of the platform. We take your privacy seriously and are always happy to clarify how your data is handled.
Your Data Is Safe With Us
winplus is built for Filipino players who value both entertainment and privacy. Register in under three minutes and enjoy a platform that puts your security first — from account creation to every peso you withdraw.